Complaints

[vc_row full_width=”stretch_row”][vc_column][vc_separator color=”juicy_pink”][/vc_column][/vc_row][vc_row gap=”1″ equal_height=”yes” content_placement=”top”][vc_column width=”1/6″ offset=”vc_hidden-xs”][vc_btn title=”What is fostering?” color=”danger” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Fwhat-is-fostering%2F|title:What%20is%20Fostering%3F|target:%20_blank|”][/vc_column][vc_column width=”1/6″ offset=”vc_hidden-xs”][vc_btn title=”Could you foster?” color=”green” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Fcould-you-foster-children%2F|title:Could%20you%20foster%3F||”][/vc_column][vc_column width=”1/6″ offset=”vc_hidden-xs”][vc_btn title=”Why Foster with us?” color=”pink” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Fwhy-foster-with-us%2F|title:Fostering%20with%20us|target:%20_blank|”][/vc_column][vc_column width=”1/6″ offset=”vc_hidden-xs”][vc_btn title=”Meet the SSFA team” color=”sandy-brown” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Fmeet-the-team%2F|title:Meet%20the%20SSFA%20team||”][/vc_column][vc_column width=”1/6″ offset=”vc_hidden-xs”][vc_btn title=”Become a Foster Carer” color=”warning” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Fhow-to-become-foster-carer%2F|title:How%20do%20I%20become%20a%20Foster%20Carer%3F||”][/vc_column][vc_column width=”1/6″ offset=”vc_hidden-xs”][vc_btn title=”How to transfer to us?” color=”info” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Fhow-to-transfer-to-us%2F|title:How%20to%20transfer%20to%20us%3F||”][/vc_column][/vc_row][vc_row content_placement=”top”][vc_column offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][vc_btn title=”What is fostering?” color=”danger” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Fwhat-is-fostering%2F|title:What%20is%20Fostering%3F|target:%20_blank|”][vc_btn title=”Why Foster with us?” color=”pink” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Fwhy-foster-with-us%2F|title:Fostering%20with%20us|target:%20_blank|”][vc_btn title=”Meet the SSFA team” color=”sandy-brown” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Fmeet-the-team%2F|title:Meet%20the%20SSFA%20team||”][vc_btn title=”How to transfer to us?” color=”info” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Fhow-to-transfer-to-us%2F|title:How%20to%20transfer%20to%20us%3F||”][vc_btn title=”Could you foster?” color=”green” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Fcould-you-foster-children%2F|title:Could%20you%20foster%3F||”][vc_btn title=”Become a Foster Carer” color=”warning” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Fhow-to-become-foster-carer%2F|title:How%20do%20I%20become%20a%20Foster%20Carer%3F||”][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle”][vc_column][rev_slider_vc alias=”complaints”][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1571755443290{margin-top: -80px !important;background: #85bf33 url(https://www.shiningstarsfostering.com/wp-content/uploads/2017/09/breadcrumbs_img.jpg?id=1257) !important;}”][vc_column css=”.vc_custom_1570185555762{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;}”][vc_empty_space height=”20px”][vc_custom_heading text=”Have a complaint? Let’s resolve it.” font_container=”tag:h1|font_size:55|text_align:center|color:%23ffffff” use_theme_fonts=”” google_fonts=”font_family:Chewy%3Aregular|font_style:400%20regular%3A400%3Anormal” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Fcould-you-foster%2F|title:Could%20you%20foster%3F|target:%20_blank|” css=”.vc_custom_1580740343070{margin-bottom: 0px !important;}”][vc_column_text]

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Shining Stars Fostering Agency aims to provide outstanding service and support to those we work with. However, there may be occasions where we may get it wrong. If you feel that you would like to complain about any aspect of our service you can do so either in writing, by telephone or via email. Please see details as follows.

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Complaints to Shining Stars Fostering

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Complaints to Ofsted

[/vc_column_text][vc_column_text]Ofsted

Piccadilly Gate,
Store Street,
Manchester,
M1 2WD

Tel: 0300 123 1231 (General enquiries)
Tel: 0300 123 4666 (concerns/complaints)
Email: enquiries@ofsted.gov.uk
Website: www.ofsted.gov.uk

Please contact the office on 0208 263 6260 if you require a copy of our complaints policy.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”15px”][vc_zigzag color=”sandy_brown”][/vc_column][/vc_row][vc_row equal_height=”yes” content_placement=”middle” css=”.vc_custom_1570529851870{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column width=”1/6″][vc_single_image image=”7970″ alignment=”center” css=”.vc_custom_1771833599333{margin-bottom: 0px !important;}”][vc_btn title=”Why do People Foster?” color=”juicy-pink” align=”center” css=”.vc_custom_1580400259229{margin-top: -50px !important;}” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Fwhy-do-people-foster%2F|title:Why%20do%20people%20foster%3F|target:%20_blank|”][/vc_column][vc_column width=”1/6″][vc_single_image image=”7932″ alignment=”center” css=”.vc_custom_1771833637821{margin-bottom: 0px !important;}”][vc_btn title=”Types of Placements” color=”green” align=”center” css=”.vc_custom_1580400277505{margin-top: -50px !important;}” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Ftypes-of-placement-shiningstars%2F|title:Types%20of%20Placement|target:%20_blank|”][/vc_column][vc_column width=”1/6″][vc_single_image image=”7933″ alignment=”center” css=”.vc_custom_1771833655851{margin-bottom: 0px !important;}”][vc_btn title=”Fostering Allowances” color=”peacoc” align=”center” css=”.vc_custom_1578566060683{margin-top: -50px !important;}” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Ffostering-allowance-shiningstars%2F|title:Fostering%20Allowances|target:%20_blank|”][/vc_column][vc_column width=”1/6″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”7986″ alignment=”center” css=”.vc_custom_1771833693173{margin-bottom: 0px !important;}”][vc_btn title=”Refer Friends and Family” color=”primary” align=”center” css=”.vc_custom_1578566099067{margin-top: -50px !important;}” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Frefer-a-friend-shining-stars%2F|title:Refer%20A%20Friend|target:%20_blank|”][/vc_column][vc_column width=”1/6″][vc_single_image image=”8006″ alignment=”center” css=”.vc_custom_1771833714781{margin-bottom: 0px !important;}”][vc_btn title=”Frequent Asked Questions” style=”gradient-custom” gradient_custom_color_1=”#edb636″ gradient_custom_color_2=”#c4971b” align=”center” css=”.vc_custom_1578566126720{margin-top: -50px !important;}” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Ffrequently-asked-questions-faq%2F|title:Frequently%20Asked%20Questions%20(FAQ)|target:%20_blank|”][/vc_column][vc_column width=”1/6″][vc_single_image image=”7935″ alignment=”center” css=”.vc_custom_1771833740107{margin-bottom: 0px !important;}”][vc_btn title=”Children/Young People Zone” color=”danger” align=”center” css=”.vc_custom_1578566143040{margin-top: -50px !important;}” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Fchildren-young-people-zone%2F|title:Children%20%26%20Young%20People%20Zone|target:%20_blank|”][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1570481486928{background: #85bf33 url(https://www.shiningstarsfostering.com/wp-content/uploads/2017/09/breadcrumbs_img.jpg?id=1257) !important;}”][vc_column css=”.vc_custom_1570185555762{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;}”][vc_custom_heading text=”Want to know if you can foster?” font_container=”tag:h2|font_size:50|text_align:center|color:%23ffffff” use_theme_fonts=”” google_fonts=”font_family:Chewy%3Aregular|font_style:400%20regular%3A400%3Anormal” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Fcould-you-foster%2F|title:Could%20you%20foster%3F|target:%20_blank|” css=”.vc_custom_1751866437884{margin-bottom: 0px !important;}”][vc_column_text]

Find out if you meet the criteria to become one of our foster carers.

[/vc_column_text][vc_btn title=”Find out now” style=”custom” custom_background=”#ffffff” custom_text=”#e0440b” align=”center” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Fcould-you-foster-children%2F|title:Could%20you%20foster%3F|target:%20_blank|”][vc_empty_space][/vc_column][/vc_row][vc_row full_width=”stretch_row” equal_height=”yes”][vc_column css=”.vc_custom_1570460726722{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;}”][vc_custom_heading text=”We are recruiting Foster Carers” font_container=”tag:h2|font_size:50|text_align:center|color:%23f05a21″ use_theme_fonts=”” google_fonts=”font_family:Chewy%3Aregular|font_style:400%20regular%3A400%3Anormal” link=”url:https%3A%2F%2Fwww.shiningstarsfostering.com%2Fwhy-foster-with-us%2F|title:Could%20you%20foster%3F|target:%20_blank|” css=”.vc_custom_1751866445357{margin-bottom: 0px !important;}”][vc_empty_space height=”15px”][vc_mad_info_block tag_title=”h2″ title_align=”align-center” description_align=”align-center” columns=”1″ description_color=”#000000″][vc_mad_info_block_item icon=”” title_item_color=”#d64420″ btn_color=”#d64420″ icon_color=”#d64420″][vc_column_text]

We are currently recruiting foster carers across all the London Boroughs and the surrounding counties. Please go through the website and contact us to register an interest in fostering.

Foster in your area

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SSFA has a range Policies and Procedures concerning Social Work Practice, HR and Finance which are used to guide staff and for tendering and commissioning purposes.  If any of the issues that are not covered please do contact your supervising social worker or our registered manager who will guide you to the appropriate policy.  Shining Stars Fostering Agency Tri-X policies

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